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Life doesn’t pause for a broken screen, a fading battery or AirPods that stop playing. That’s why our repair and replacement services are designed to get you back up and running faster than ever.
Here are some useful tips to make sure you’re ready for your device to be serviced. From how to backup your phone, to ensuring you have disabled Find My, we’ll cover it all.
You can backup automatically with iCloud or backup to a computer if you have an iPhone or iPad. For Macs, you can use Time Machine.
Life doesn’t pause for a broken screen, a fading battery or AirPods that stop playing. That’s why our repair and replacement services are designed to get you back up and running faster than ever.
Same day repair service is available for eligible devices, subject to parts availability, technician capacity and successful inspection. Not all repairs qualify for same day completion, and turnaround times are estimates only. If additional issues are identified during inspection, including liquid damage, enclosure damage or prior third-party repairs, we’ll contact you before proceeding, as this may affect pricing and timing.
Customers are responsible for backing up all data prior to service. Please ensure you have a backup that has been verified as working before bringing any device in for repair. It may be necessary to erase the device during the repair process and, without a verified backup, all data may be permanently lost. While iStore takes reasonable care when handling devices, we cannot be held liable for any data loss that may occur during service.
For all repairs, Find My must be turned off before service can begin. This is required to allow us to carry out testing and complete the repair in accordance with Apple’s security requirements. If Find My has not been disabled before your appointment, and it cannot be turned off in store, we may be unable to proceed and your repair will need to be rescheduled.
