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If your AirPods fault is covered under warranty or a current Apple Service Program, then your repair should be at no cost. If your issue isn’t covered, the price depends on the type of repair or service required.
Use our pricing tool to get an estimate on the cost of repair if your device is out of warranty. If your device is covered by Apple’s One Year Limited Warranty or iStore’s Two Year Warranty, the repair may be covered free of charge.
You can also use the pricing tool to get an estimate of the costs for AppleCare+ claims.
If you need service for your AirPods, Apple service providers can generally offer repairs and parts for at least 5 years from when that AirPods model was last manufactured (or longer where required by law). After that, support may be limited based on the product’s service status.
AirPods may be considered vintage when it hasn’t been manufactured for more than 5 years but less than 7 years. For vintage models, hardware service may no longer be available and parts can be limited.
AirPods are considered obsolete when it was discontinued more than 7 years ago. Apple no longer provides hardware service for obsolete models, and service providers can’t order parts for them..
Yes. If you’ve lost one AirPod (left or right) or the charging case, we can help you order a genuine Apple replacement through Apple’s service process. Lost items are not covered by warranty, so replacement is chargeable. Apple publishes estimated pricing, and we can confirm the exact cost once we’ve checked your model and details.
Yes. Apple offers replacement for a single left or right AirPod, so you do not need to buy a whole new pair.
Yes. Apple offers replacement for the charging case on its own. We’ll confirm which case type you have and provide a service estimate.
Customers are responsible for backing up all data prior to service. Please ensure you have a backup that has been verified as working before bringing any device in for repair. It may be necessary to erase the device during the repair process and, without a verified backup, all data may be permanently lost. While iStore takes reasonable care when handling devices, we cannot be held liable for any data loss that may occur during service.
For all repairs, Find My must be turned off before service can begin. This is required to allow us to carry out testing and complete the repair in accordance with Apple’s security requirements. If Find My has not been disabled before your appointment, and it cannot be turned off in store, we may be unable to proceed and your repair will need to be rescheduled.
All Apple products are covered by the standard one-year limited warranty provided by Apple. This warranty covers manufacturing defects in materials and workmanship under normal use. This warranty does not cover accidental damage, misuse, unauthorised modifications, liquid damage, cosmetic damage, or issues caused by external factors. All warranty assessments and decisions are subject to Apple’s official warranty policies and approval processes.