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We’re here to help with your iPhone. Whether it’s covered under warranty, out of warranty, or protected by AppleCare+, you can explore repair options and book time with a specialist at your nearest iStore.
Choose a convenient time online and tell us what your iPhone needs. We’ll reserve time with a technician so you’re seen without the wait.
Bring your iPhone in at your scheduled time. An Apple trained technician will assess your device and talk you through the service options.
We’ll service your iPhone using only genuine Apple parts. When it’s ready, we’ll let you know so you can get back to what matters most.
iPhone Services. Everything your iPhone needs, all in one place.
If your iPhone’s fault is covered under warranty or a current Apple Service Program, then your repair should be at no cost. If your issue isn’t covered, the price depends on the type of repair or service required.
Use our pricing tool to get an estimate on the cost of repair if your device is out of warranty. If your device is covered by Apple’s One Year Limited Warranty or iStore’s Two Year Warranty, the repair may be covered free of charge.
You can also use the pricing tool to get an estimate of the costs for AppleCare+ claims.
We recommend updating your iPhone to the latest version of iOS before your repair begins. Some diagnostic tools require the most recent software, and updating during service can extend repair time.
If you’re using a beta version of iOS, back up your device and downgrade to the current public release before your repair. Beta software can cause delays, additional charges, or data loss during service.
Proof of purchase may be required for some repairs. Please have your receipt available to help prevent delays.
Battery warranty covers defects, but not the natural wear that happens with everyday use. If you have AppleCare+, your battery can be replaced at no additional charge when it holds less than 80% of its original capacity.
Yes, we can help with iPhone software issues.
While Apple warranty and AppleCare+ cover hardware repairs, software support is a little different. iOS and apps are provided “as is”, and things like settings changes, app behaviour, updates, or data-related issues aren’t covered in the same way as a hardware fault.
The good news is we can still help you get things back on track. We can troubleshoot common problems like updates not installing, freezing, Apple ID/iCloud sign-in issues, storage warnings, slow performance, and restore errors.
If needed, we can also help you back up your data and use Apple’s tools to erase your iPhone and reinstall iOS, returning it to a clean, factory state. While this often resolves persistent issues, software performance can still depend on the apps, data, and settings you restore afterwards.
Software support is charged at £20 for a 15-minute support session.
Same day service usually takes around 3 hours, once your iPhone has been checked in and assessed by a technician.
Every service starts with an inspection and diagnostics to confirm the issue and make sure your iPhone is eligible for repair. Same day turnaround depends on parts availability and technician capacity on the day.
To help us complete the service the same day, please book your appointment at least two hours before store closing.
In some cases like prior repairs, internal damage, liquid exposure, or if anything unexpected is found during service it may take longer. If that happens, we’ll explain your options before we continue.
If we don’t have the part in stock, we can order it for you. Parts ordered before 2pm typically arrive the next working day.
To keep things moving as quickly as possible, your iPhone will need to remain with us while the part is on order, so we can fit it as soon as it arrives. We’ll contact you as soon as it’s in and confirm the next steps.
For iPhone 12 and later, we often keep batteries and displays in stock. Repairs are carried out on a first-in, first-out basis, so parts are allocated to the earliest checked-in appointment, for example, an 11am booking would be prioritised ahead of a 2pm booking for the same repair. Turnaround can take up to three hours.*
Same day repair service is available for eligible devices, subject to parts availability, technician capacity and successful inspection. Not all repairs qualify for same day completion, and turnaround times are estimates only. If additional issues are identified during inspection, including liquid damage, enclosure damage or prior third-party repairs, we’ll contact you before proceeding, as this may affect pricing and timing.
Customers are responsible for backing up all data prior to service. Please ensure you have a backup that has been verified as working before bringing any device in for repair. It may be necessary to erase the device during the repair process and, without a verified backup, all data may be permanently lost. While iStore takes reasonable care when handling devices, we cannot be held liable for any data loss that may occur during service.
For all repairs, Find My must be turned off before service can begin. This is required to allow us to carry out testing and complete the repair in accordance with Apple’s security requirements. If Find My has not been disabled before your appointment, and it cannot be turned off in store, we may be unable to proceed and your repair will need to be rescheduled.
All Apple products are covered by the standard one-year limited warranty provided by Apple. This warranty covers manufacturing defects in materials and workmanship under normal use. This warranty does not cover accidental damage, misuse, unauthorised modifications, liquid damage, cosmetic damage, or issues caused by external factors. All warranty assessments and decisions are subject to Apple’s official warranty policies and approval processes.
Our same day battery service is designed to get you back up and running as quickly as possible. In many cases, once your iPhone has been assessed by a technician, we’re able to complete the battery replacement that very same day using genuine Apple parts.
Every service begins with a thorough inspection and diagnostic evaluation to confirm that the battery is the source of the issue and that your device is eligible for replacement. Same day service is subject to parts availability and technician capacity at the time of your appointment. To ensure we can complete the repair on the day, appointments must be scheduled more than two hours before store closing.
While we handle every device with care, certain conditions including prior repairs, internal damage, liquid exposure, or unexpected issues discovered during service may affect turnaround time. If additional work or time is required, we’ll explain your options clearly before moving forward.
Our goal is to provide fast, transparent service delivered with the highest standard of expertise so you can feel confident your iPhone is in the right hands.
Our same day display service is designed to get you back up and running as quickly as possible. In many cases, once your iPhone has been assessed by a technician, we’re able to complete the display replacement that very same day using genuine Apple parts.
Every service begins with a thorough inspection and diagnostic evaluation to confirm that the display is the source of the issue and that your device is eligible for replacement. Same day service is subject to parts availability and technician capacity at the time of your appointment. To ensure we can complete the repair on the day, appointments must be scheduled more than two hours before store closing.
While we handle every device with care, certain conditions including prior repairs, internal damage, liquid exposure, or unexpected issues discovered during service may affect turnaround time. If additional work or time is required, we’ll explain your options clearly before moving forward.
Our goal is to provide fast, transparent service delivered with the highest standard of expertise so you can feel confident your iPhone is in the right hands.