Spread the cost with various finance options from Klarna, you can choose to pay over 3 to 48 months. Learn More >
We’re here to help with your Mac. Whether it’s covered under warranty, out of warranty, or protected by AppleCare+, you can explore repair options and book time with a specialist at your nearest iStore.
Choose a convenient time online and tell us what your Mac needs. We’ll reserve time with a technician so you’re seen without the wait.
Bring your Mac in at your scheduled time. An Apple trained technician will assess your device and talk you through the service options.
We’ll service your Mac using only genuine Apple parts. When it’s ready, we’ll let you know so you can get back to what matters most.
Request a mail-in service by completing the form. Once done, make payment for the £45 service fee and check your email for further instructions.
Use our pricing tool to get an estimate on the cost of repair if your device is out of warranty. If your device is covered by Apple’s One Year Limited Warranty or iStore’s Two Year Warranty, the repair may be covered free of charge.
You can also use the pricing tool to get an estimate of the costs for AppleCare+ claims.
You can backup automatically with iCloud or backup to a computer if you have an iPhone or iPad. For Macs, you can use Time Machine.
We recommend updating your Mac to the latest version of macOS before your repair begins. Some diagnostic tools require the most recent software, and updating during service can extend repair time.
If you’re using a beta version of macOS, back up your device and downgrade to the current public release before your repair. Beta software can cause delays, additional charges, or data loss during service.
If you need service for your Mac, Apple service providers can generally offer repairs and parts for at least 5 years from when that Mac model was last manufactured (or longer where required by law). After that, support may be limited based on the product’s service status.
A Mac may be considered vintage when it hasn’t been manufactured for more than 5 years but less than 7 years. For vintage models, hardware service may no longer be available and parts can be limited.
A Mac is considered obsolete when it was discontinued more than 7 years ago. Apple no longer provides hardware service for obsolete models, and service providers can’t order parts for them.
Yes, we can help with Mac software issues.
While Apple warranty and AppleCare+ cover hardware repairs, software support is a little different. macOS and apps are provided “as is”, and things like settings changes, app behaviour, updates, or data-related issues aren’t covered in the same way as a hardware fault.
The good news is we can still help you get things back on track. We can troubleshoot common problems like updates not installing, freezing, Apple ID/iCloud sign-in issues, storage warnings, slow performance, and restore errors.
If needed, we can also help you back up your data and use Apple’s tools to erase your Mac and reinstall macOS, returning it to a clean, factory state. While this often resolves persistent issues, software performance can still depend on the apps, data, and settings you restore afterwards.
Software support is charged at £20 for a 15-minute support session.
If your Mac is out-of-warranty we charge a standard service fee of £90 which is non-refundable should you wish not to continue with a repair.
If you do continue with a repair, this service fee covers the labour charge so our technicians will only quote you for any part(s) which are required to get your Mac back up and running.
In-store
If you have brought your Mac into a store for service, we aim to have the Mac diagnosed and parts ordered and ready for pickup within 3-working days.
Mail-in
For Macs which you mail-in to us, we aim to have these repaired and on their way back to you within 5-working days.
Same day repair service is available for eligible devices, subject to parts availability, technician capacity and successful inspection. Not all repairs qualify for same day completion, and turnaround times are estimates only. If additional issues are identified during inspection, including liquid damage, enclosure damage or prior third-party repairs, we’ll contact you before proceeding, as this may affect pricing and timing.
Customers are responsible for backing up all data prior to service. Please ensure you have a backup that has been verified as working before bringing any device in for repair. It may be necessary to erase the device during the repair process and, without a verified backup, all data may be permanently lost. While iStore takes reasonable care when handling devices, we cannot be held liable for any data loss that may occur during service.
For all repairs, Find My must be turned off before service can begin. This is required to allow us to carry out testing and complete the repair in accordance with Apple’s security requirements. If Find My has not been disabled before your appointment, and it cannot be turned off in store, we may be unable to proceed and your repair will need to be rescheduled.
All Apple products are covered by the standard one-year limited warranty provided by Apple. This warranty covers manufacturing defects in materials and workmanship under normal use. This warranty does not cover accidental damage, misuse, unauthorised modifications, liquid damage, cosmetic damage, or issues caused by external factors. All warranty assessments and decisions are subject to Apple’s official warranty policies and approval processes.